Terms & Conditions

Welcome to Relent Clothing

In a nutshell, we do everything we can to leave you feeling delighted with your experience with Relent clothing. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this. However please be aware that Relent clothing products are one offs and are hand finished so we ask for a little more time to deliver your beautifully designed hand made garments to fulfil your order.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions set out below. If you are unhappy with any aspect of these, then please contact us at info@relentclothing.com before placing an order with us. However Ordering from this site is acceptance of these Terms and Conditions set out below.

Our website found under the URL www.relentclothing.com operated by Relent Clothing Limited (“Relent Clothing ”) is registered at Rose Cottage, Windle Hill, Back Lane, Sutton on the Hill, Ashbourne, Derbyshire (company registration number 10954118). All references to “we”, “us” and “our” shall be deemed to be references to Relent Clothing and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

Terms & Conditions

Mail order / Online Retailing – Terms and Conditions

By using our website, placing an order for garments electronically or by telephone you confirm your agreement to the following terms and conditions.


  1. An order for garments placed by you, the buyer through our website or over the telephone shall be subject to these terms and conditions.
  2. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by jurisdiction of the British courts of law.
  3. Nothing in these terms and conditions shall affect the statutory rights of any consumer.
  4. All items at Relent Clothing are exchange only. By using our website, placing an order for garments electronically or by telephone you confirm your agreement to our Refund Policy. 


    1. All orders for garments shall be deemed to be an offer by you, the buyer, to purchase garments pursuant to these terms and conditions.
    2. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form / over the telephone and we will not be obliged to accept an order unless all details requested have been entered correctly.
    3. No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of your order by email (where applicable) or telephone.
    4. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

    Garments and conformity of goods

    1. The garments may differ slightly from the images shown on the website. Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product. While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software. Relent clothing will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.
    2. All item(s) must be returned pre paid in the exact same condition as it was sent out. Any item we feel has been worn or distressed will be returned back to you at your cost, the buyer and a exchange will not be given.
    3. All items must be returned within the 7 days from date of delivery to you otherwise no exchange will be possible.

      Price and Payment

      1. The price of the garments will be the price quoted on the website at the date the order is received.
      2. We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the garments to reflect any increase in cost to us, which is due to any factor beyond our control.
      3. In the unlikely event costs may increase, you, the buyer shall be entitled to cancel the order at any time before delivery.


      1. Relent Clothing accept most major credit cards including Mastercard, Visa, Delta, Maestro, apple pay, Solo and American Express. We also accept payment via Paypal. All prices displayed are inclusive of UK sales tax (VAT) at the current rate. When we provide any garments to you, the buyer, under these terms and conditions, payment will be charged to the account provided by you on the website order form/ email / telephone.
      2. By placing an order, you, the buyer, consent to payment being charged to the account provided.
      3. Title to the garments will pass to you, the buyer, on payment in full of the price of the garments.
      4. We will issue you a confirmation email once your garments have been dispatched.


      1. The garments will be delivered to you, the buyer, at the address provided by you on the order form / email / over the telephone.
      2. The risk in the garments shall pass to you upon such delivery taking place
      3. Any dates quoted for delivery of the garments are approximate only and we shall not be liable for any delay in delivery of the garments however caused. If however we are unable to deliver your garments by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place.
      4. We are able to deliver to most global locations but if you do not live within the UK please contact us for all order enquiries.
      5. Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. All duties and taxes are liable and payable by you, the buyer and not Relent Clothing.

      Copyright and Trademark

      The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Relent Clothing or its content and technology providers or their respective owners.

      All Rights Reserved

      The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Relent Clothing Limited. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

      Our Company Registration Number is 10954118

      Privacy Policy


      When you order, we need to have your name, e-mail address, card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may contact you urgently if there is a problem with your order.

      When you register or place an order with us you can select whether you would like to be sent notification of special orders, promotions and other correspondence from us via email and post. If you would like to receive these notifications, please select the relevant tick box at the basket/checkout page. If, in the past, you have chosen to be notified and you no longer wish to receive correspondence from us please send an email to info@relentclothing.com and we will update your preferences.

      We follow a tight security procedure as required under UK Data Protection Legalisation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our secure payment is via the highly respected paypal online payment system.

      We will not pass to third-parties any information about you for their own marketing purposes.

      Relent Clothing may use the services of third parties to collect and use anonymous information about User visits to and interactions with our website through the use of technologies such as cookies, as set out above, to personalise advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu. Or e-mail info@relentclothing.com with a subject (data).


      Within Relent Clothing we protect your privacy in 4 ways:

      1. Access to customer account information is limited to those who need access for the performance of their job.
      2. We use full login and password controls on our sales control system.
      3. All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.
      4. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.


      If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email or phone. 


      Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising email us at info@relentclothing.com


      Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences. We check which pages are used more and which pages are used less, on our website. This allows us to make informed changes to the website which enhances your experience. However we have no idea of who you are or any of your personal details as all the tracking is anonymous. We keep track of how many people use this website and which sections are most popular – that’s so we can improve the service we offer and make sure that all parts of the site are working. But don’t worry, we’re not spying! Our data doesn’t tell us who you are, just how many people have visited the site!

      Social Media

      When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.

      Your outfits are likely to appear in the following places:

      • Home Page and links.
      • Instagram & Twitter - Users searching for the relevant hashtags will be able to see your post and your profile.
      • Instagram & Twitter - On our official account if selected by the social media team.
      • Journal Pages - If your outfit is tagged appropriately they may be selected by the Relent Clothing team to support the editorial.
      • Facebook, Pinterest, Google+ and other social networking sites and search sites.

      What if I want to keep my posts private?

      If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.

      Your Rights

      If you have any queries about the personal information we are holding in your name, please contact info@relentclothing.com we will be more than happy to review your account and update our records as required.

      Safety & Security

      Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.

      Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.


      We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.

      Relent Clothing does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

      To the fullest extent permitted by law and save as provided above, neither Relent Clothing nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Relent Clothing co or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

      The limitations of liability in these conditions shall apply equally for the benefit of Relent Clothing and any other associated company of Relent Clothing as if references to Relent Clothing included references to each such associated company.

      While Relent Clothing uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Relent Clothing will not be responsible for any errors or omissions or for the results arising from the use of such information.

      While Relent Clothing takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

      Further, Relent Clothing will not be responsible nor liable for your use of any other websites or social media page links which you may access via links within this website. Relent Clothing does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Relent Clothing.

      The entire liability of Relent Clothing under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

      Relent Clothing will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

      Relent Clothing may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Relent Clothing.

      No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

      Third Party Information

      We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Relent Clothing products are those stated on the Relent Clothing material.


      These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

      This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

      Enjoy browsing and don’t forget to like us on our Facebook page.